Terms and Conditions

 

This website and Nefer Design are services owned and operated by Nicholas Richards.

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website.

The term ‘Nefer’, ‘NDS’ or ‘Nefer Design Studios’ or ‘us’ or ‘we’ refers to the owner of the website whose office is 66 Villa Road, Birmingham, B19 1BL. The term ‘you’ refers to the user or viewer of our website.

We aim to respond to all emails and telephone calls either immediately or within 20 business days. In reality almost everything is responded to within minutes or hours but when we are very busy it may take a little longer.

Content

Content on this site is protected by copyright and may not be reproduced without first gaining written permission from Nefer Design.

Uploading Content

Any content, data or information stored on or uploaded to this service whether by you or a third party using your password is your responsibility. You must comply at all times with all relevant laws and regulations relating to such activities or information. This includes but is not necessarily limited to: copyright; defamation; trademarks; data protection or any regulation of offensive, obscene or illegal content. We reserve the right to access any content, data or information stored on this service or email messages sent via this service and remove all or any part of such information or message if we deem it to be actually or potentially inappropriate or illegal. However, Nefer Design is under no obligation to monitor any such information, content or messages and it is your responsibility to comply with any applicable law, regulation and these terms. You will indemnify us against any loss we may incur as a result of your breach or any alleged breach of any such law or regulation by any third party.

Domains & Website Hosting

We recommend buying your domain from GoDaddy.co.uk and if you wish to host your site independently buy from Siteground.com for fast and secure hosting. For us to develop a website, you first must have purchased your domain and we must have admin access to the WordPress Dashboard or Website hosts ‘CPanel’ in order to install WordPress.

Web Design Page Limits

Do-It-Yourself: 1 Non-branded Page designed
Basic: Up to 7 pages designed
Professional: Up to 12 pages designed

Nefer Design Process

  • Stage 1: Purchase – Read the descriptions and purchase your packages from the website.
  • Stage 2: Application – Complete the application form (neferdesign.com/application) providing as much detail as possible.
  • Stage 3: Contact – A Nefer Designer will contact you within 2 business days by phone to thank you for your purchase and to discuss your application in order to build a clear picture of your requirements.
  • Stage 4: Draft Design – You are given access to a draft design for you to view, test and check for any amendments and errors.
  • Stage 5: Amendments – Any amendments you wish to make must be sent over via email and you have the opportunity to have multiple rounds of amendments based on the package you have purchased. Please see the section ‘Amendments’ below for details.
  • Stage 6: Final Design – Access details for the final design is sent to you. If you have a web design package other than ‘Do-it-yourself’ we will call you to train you on the basic management of the website.

Amendments

A round is an email which contains a list of amendments that we will make to your design. The amendment stage concludes once the rounds limit has been reached (see rounds limit below) or the agreed final design has been sent over. If further amendments are required after this stage has concluded an additional fee would be charged depending on the amendments required.

Rounds Limit per package

  • Do-It-Yourself Web Design: 0 Rounds
  • Basic Web Design: 3 Rounds
  • Professional Web Design: 10 Rounds
  • E-Store Web Design: 10 Rounds
  • Logo Design Promotions: 10 Rounds
  • Branding and Logo Design Promotions: 10 Rounds
  • Video No Voice Promotions: 3 Rounds
  • Video With Voice Promotions: 5 Rounds
  • Cartoon Video Promotions: 7 Rounds
  • Sketched Video Promotions: 7 Rounds

Website Management Services

Nefer Design will keep all of your plugins and themes supplied by us up to date so you can take advantage of any new functions released and also so they are equipped to deal with the latest cyber threats. We provide a premium anti-spam if there is an issue with too much spam getting through your website. We schedule daily back-ups and store this in the cloud to ensure you never lose your website or data. Technical hours supplied are specifically for features of the website that were purchased from Nefer Design and are reset monthly to 1 hour. We support with any issue you find with the design, functionality and security of the website. We do not provide technical support for features you have applied to your website independently of us. 

Registration and membership

Nefer Design reserves the right to terminate immediately and remove completely from the system any member who we believe to be:

  • using any service illegally
  • attempting to abuse or misuse any service in any manner
  • attempting to gain unlawful or inappropriate entry into any section of any service or disrupt the normal functioning of any service in any manner
  • attempting to abuse any service in any way outlined in this document through the unsanctioned use of the username and password of another individual
  • attempting to, what is commonly known as, ‘hack’ any part of any service in any manner

You will indemnify us against any loss we may incur arising out of such misuse as outlined above and we have no prior need to give you any warning or any reason if we believe you are at fault.

Registration applies to the individual or business that makes payment for the service and is non-transferable. If we feel it is appropriate to do so, we reserve the right to:

  • remove or suspend the registration
  • remove or suspend the login
  • alter or remove any details stored by our systems against your account
  • track the actions of any registered member within the service

Your password may only be used by you and it is your responsibility to keep it confidential. You will be held responsible for all use of any service using your password. You may change your password at any time through the settings page within your account. You will indemnify us against any loss we may incur arising out of the unauthorised use of your password.

Monthly and annual charges

We charge a monthly or annual charge for access to our website management service. This charge starts on the day that you sign up to our service and is paid in advance. If you no longer wish to use our service you can cancel at any time, however any money paid for time not used will not be returned unless we are at fault. Should you wish to stop using our service we request 1 calendar months notice.

Timescales

Our design work begins from the first day we receive a fully completed application form and for Web design we also require admin access to the WordPress Dashboard or Website hosts ‘CPanel’ in order to begin designing. We will make every effort to meet the deadlines agreed and timescales detailed in the product descriptions, though there are occasions when external influences or unforeseeable technical issues can cause delays. If the causes for delay are due to unforeseen technical issues or external influences we will not refund any fees, but we will keep in constant communication and continue to finish the design project in the fastest possible timescale.

One-off charges

We charge a one-off fee for our website design and/or promotions services. This charge starts on the day that you sign up to our service and is paid in advance. If you no longer wish to use our service you can cancel within 14 calendar days, please see the refund policy below. We will do everything that we can to get your website and/or promotions completed as quickly as possible.

Refunds

Should you sign up to our service but then decide not to proceed at any stage before the website is live then we reserve the right to only partially refund your payment. We will of course endeavour to refund any money where possible but equally we must ensure that we have covered the cost of work done on your project. Under UK law (the Consumer Protection Distance Selling Regulations 2000) you do not have an automatic right to cancel your website after you sign up to our service. This is because our service begins as soon as you have made your payment. However we will always do our best to refund any money that has not been used to cover our service at our discretion.

Never Design Guarantee Promise

From the day of payment we provide a 14 day period in which you can request a full ‘no quibbles’ refund. After this period you have a further 16 days to ask for a partial refund. For a partial refund we calculate the costs of what work has already begun and deduct this from the total refund amount.

Payment gateways for e-commerce websites

As standard we will link your website with PayPal or Google Checkout. These allow you to accept transactions using most major debit and credit cards. Should you require an alternative solution please contact us to discuss your requirements. An additional charge will be made if you wish to use an alternative payment gateway.

Source Code

All websites that we build are built using WordPress and our propriety systems. Should you feel that you no longer wish to use our service then it is your responsibility to arrange for your website to be replicated or recreated on another system and we will not provide you with the source code of our content management system.

Project Cancellation

We reserve the right to cancel a project within 14 days of receiving an application and admin access to the WordPress Dashboard. If a project is cancelled the reasons will be provided we will offer a complete 100% refund.

Additional Services

If you require additional services please complete the application form and we will contact you to discuss your requirements. A contract will be drawn up that will run in conjunction with the terms and conditions of this website, you will be given the opportunity to read the contract in full before making payment and agreeing to proceed.

General disclaimer

Nefer Design makes no warranty that (i) the service will meet your requirements, (ii) the service will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the service will be accurate or reliable, (iv) the quality of any services, information, or other material downloaded or obtained by you through the service will meet your expectations, and (v) any errors in the software will be corrected.
We are not liable to you for any loss or damages resulting from your use of our service, including in relation to negligence. Should you feel it is appropriate, you are free to discontinue your use and membership.

Nefer Design reserves the right to update these terms of use at any time.